Help Center
Frequently Asked Questions
Orders & Shipping
Once your order ships, you'll receive an email with tracking information. You can also view your order status by logging into your account and visiting the "My Orders" section.
We offer standard and express shipping options. Orders over $50 qualify for free standard shipping. Delivery times vary based on your location.
Currently we ship within Lebanon. For international shipping inquiries, please contact our support team at +961 8 812 744.
Returns & Refunds
We offer a 30-day return policy on most items. Products must be unused and in their original packaging. Some items like electronics may have specific return conditions.
To start a return, contact our customer support team at +961 8 812 744 or email [email protected] with your order number. We'll guide you through the process.
Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be credited to your original payment method.
Payment & Security
We accept Visa, Mastercard, PayPal, and Cash on Delivery (COD) for orders within Lebanon.
Yes, all transactions are protected with SSL encryption. We never store your full credit card details on our servers.
Account & Orders
Click on "Sign in" in the top navigation and select "Create account". Fill in your details and you're ready to shop!
Contact our support team at +961 8 812 744 to reset your password. Have your email address ready for verification.